1. Introduction

When you use our services, you're trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

2. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

2.1 Information You Provide to Us

When you inquire about or book a tour with us, you provide us with personal information that includes:

• Your full name, email address, phone number, and physical address.
• Nationality and passport information for park entry and booking requirements.
• Payment information for processing your booking.
• Information about other travelers in your party.
• Special requests, such as dietary restrictions, medical conditions, or accessibility needs, to ensure your comfort and safety.

2.2 Information We Automatically Collect

We automatically collect and store certain information when you use our website:

• Log data and device information, such as IP address, browser type, and operating system.
• Usage information, such as the pages or content you view and other actions on our website.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. Specifically, we use your information to:

• Plan and customize your safari itinerary.
• Make bookings with lodges, airlines, and other third-party suppliers on your behalf.
• Process transactions and send booking confirmations and related information.
• Communicate with you about your trip, including sending updates and pre-travel information.
• Ensure your health, safety, and dietary requirements are communicated to our guides and partners.
• Analyze and improve our services and website experience.
• Comply with legal obligations.

4. Information Sharing and Disclosure

We do not sell your personal information. We only share it in the following limited circumstances:

4.1 To Fulfill Your Booking

We share necessary information with our trusted third-party partners, such as hotels, lodges, local tour operators, and transport companies, to arrange and provide the services you have booked. We only share the information required to fulfill that specific part of your itinerary.

4.2 With Your Consent

We will share personal information with other parties when we have your explicit consent to do so.

4.3 For Legal Reasons

We will share personal information if we believe it is reasonably necessary to meet any applicable law, regulation, legal process, or enforceable governmental request; to detect or prevent fraud or security issues; or to protect against harm to the rights, property, or safety of our company, our users, or the public as required or permitted by law.

5. Data Security

We are committed to protecting your information. We implement and maintain reasonable administrative, physical, and technical security safeguards to protect your data from unauthorized access, destruction, use, modification, or disclosure.

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to local law. These include the right to access, correct, or request the deletion of your personal data. To make such a request, please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.